Privacy Policy

Last updated: 13 July 2026

Radial Joinery respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what personal information we collect, why we use it, how long we keep it, who we may share it with and your rights under UK data protection law.

Who We Are

Radial Joinery is a bespoke joinery manufacturer based in Lincoln.

Business name: Radial Joinery

Address:
Unit 9, Newark Road Industrial Estate
Clayton Road
Lincoln
LN5 8RE

Telephone: 01522 801760

Email: hello@radialjoinery.co.uk

Website: radialjoinery.co.uk

What Personal Information We Collect

Depending on how you contact us and the nature of your enquiry or project, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Property address and postcode
  • Details about your proposed joinery project
  • Approximate measurements, drawings and specifications
  • Photographs, documents or other files you choose to send us
  • Information about how you heard about Radial Joinery
  • Correspondence by email, telephone or other communication methods
  • Quotation, estimate, invoice and payment information
  • Information required to manufacture, deliver or install your joinery
  • Technical information generated when you use our website, such as IP address, browser information and cookie data where applicable

Please do not send us personal information about another person unless you have a lawful reason to do so and have their permission where required.

How We Collect Personal Information

We may collect personal information when you:

  • Complete our website enquiry form
  • Contact us by telephone, email or social media
  • Send us photographs, drawings, measurements or other project information
  • Request an estimate or quotation
  • Become a customer
  • Visit our workshop or meet us regarding a project
  • Use our website

Why We Use Your Personal Information

We may use your personal information to:

  • Respond to your enquiry
  • Assess whether a project is suitable for Radial Joinery
  • Provide initial guidance, estimates or quotations
  • Arrange site visits and take detailed measurements
  • Develop designs, drawings and specifications
  • Manufacture, supply and install bespoke joinery
  • Communicate with you during a project
  • Order materials and coordinate suitable suppliers or contractors where necessary
  • Issue invoices and maintain financial records
  • Deal with guarantees, remedial work or aftercare
  • Protect our website, systems and business from fraud, misuse or security threats
  • Meet legal, tax, accounting and regulatory obligations
  • Establish, exercise or defend legal claims where necessary

Our Lawful Basis for Using Your Information

Under UK data protection law, we need a lawful basis for using personal information. Depending on the circumstances, we may rely on:

Contract

We may use your personal information when necessary to take steps at your request before entering into a contract, such as reviewing an enquiry or preparing a quotation. We may also use it to perform a contract where you become a customer.

Legal Obligation

We may need to keep or use certain information to meet legal, tax, accounting or regulatory requirements.

Legitimate Interests

We may use information where reasonably necessary for the legitimate operation of our business, provided those interests do not override your rights and freedoms. This may include managing enquiries, maintaining business records, protecting our systems and dealing with legal claims.

Where consent is required for a particular use of your information, we will ask for it separately.

Website Enquiries and File Uploads

When you use our website enquiry form, we may collect your name, email address, telephone number, property address, postcode, project type, project description and information about how you heard about Radial Joinery.

You may also choose to upload photographs, drawings, PDFs or other project-related files.

We use this information to understand your requirements, assess whether the project is suitable for our business and respond to your enquiry.

Please avoid sending information that is not relevant to your project. In particular, do not upload sensitive personal information unless it is genuinely necessary.

Photographs and Project Images

Clients may send photographs to help us understand an enquiry or project. These photographs may show a property, room, existing joinery or other relevant details.

We use photographs submitted through enquiries for assessing and discussing the project.

We will not publish identifiable client photographs or project images for marketing purposes solely because they were submitted through our enquiry form. Where we wish to use photographs in our website portfolio, social media, Google Business Profile or other marketing, this will be considered separately.

Who We May Share Your Information With

We do not sell personal information.

Where necessary, we may share relevant information with:

  • Members of the Radial Joinery team who need the information to handle your enquiry or project
  • Website hosting, email, IT and software providers
  • Accountants, bookkeepers, insurers and professional advisers
  • Suppliers or contractors where information is genuinely necessary for your project
  • Payment or banking providers where relevant
  • Government bodies, regulators, courts, law enforcement agencies or other authorities where required by law

We only share information where there is a legitimate reason to do so and aim to limit what is shared to what is necessary.

How Long We Keep Your Information

We do not keep personal information for longer than reasonably necessary.

Our normal retention periods are:

  • Enquiries that do not progress: normally up to two years after the last meaningful contact.
  • Customer and completed project records: normally up to six years after completion of the project or the end of the business relationship.
  • Financial and accounting records: retained for the period required by applicable tax, accounting and legal obligations.
  • Photographs, drawings and specifications: retained for as long as reasonably necessary for the project, aftercare, guarantees, record keeping or potential legal claims.

We may keep information for longer where there is an ongoing dispute, legal claim, guarantee issue, regulatory requirement or another legitimate reason.

How We Protect Your Information

We take reasonable organisational and technical steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include password protection, restricted access to business systems, website security measures, software updates and the use of reputable service providers.

However, no method of transmitting or storing information electronically can guarantee absolute security.

Cookies and Website Analytics

Our website may use cookies and similar technologies for essential functionality, security, performance and analytics.

Where required by law, we will ask for consent before placing non-essential cookies on your device.

We may use website analytics services to understand how visitors use the site, which pages are viewed and how the website can be improved.

Some third-party services embedded within or linked from our website may collect technical information about your visit. These may include services such as Google Maps or other external platforms.

Where third-party providers process personal information, their own privacy policies may also apply.

Embedded Content and External Websites

Our website may contain embedded content or links to other websites, including maps, social media platforms, manufacturers and other external services.

When you interact with external websites or embedded services, those organisations may collect information about you under their own privacy policies.

Radial Joinery is not responsible for the privacy practices of external websites.

International Transfers

Some technology, website, email or analytics service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we expect appropriate safeguards to be used where required by data protection law.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Ask for access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete personal information in certain circumstances
  • Ask us to restrict how we use your information in certain circumstances
  • Object to certain uses of your personal information
  • Ask for certain information to be transferred to you or another organisation where the right to data portability applies
  • Withdraw consent where consent is the lawful basis for processing

These rights are not absolute and may not apply in every situation.

To exercise a data protection right, please contact us using the details below.

Automated Decision-Making

Radial Joinery does not use personal information to make solely automated decisions that have legal or similarly significant effects on individuals.

Data Protection Complaints

If you are concerned about how Radial Joinery has collected, used, stored or shared your personal information, please contact us:

Email: hello@radialjoinery.co.uk

Telephone: 01522 801760

Post:
Radial Joinery
Unit 9, Newark Road Industrial Estate
Clayton Road
Lincoln
LN5 8RE

We will acknowledge a data protection complaint within 30 days of receiving it. We will investigate the matter without undue delay, keep you informed where appropriate and tell you the outcome.

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal information has been handled.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The date at the top of this page shows when the policy was last updated.